A reaction time in an O&M contract is half a promise.
The other half is the spare part.
A 2022 study of underperforming rooftop plants for GIZ found neither at any plant it inspected.
The inspectors, PI Berlin, visited plants across India, including in Ahmedabad, Anand and Vadodara. Their report says none had a written agreement setting reaction times, and none had spare parts on site.
The two gaps are one gap. A technician who arrives on time without the part has arrived to write down what is broken.
That is why the report treats them together. Its advice ends with stronger O&M contracts: shorter reaction times, and the spare parts stored to keep them.
What waiting costs depends on what failed. At one plant in the study, a malfunctioning inverter took out an entire section of the system, roughly 50% of its output.
The report also names the absence of O&M contracts with clear procedures as a key factor in lowering a plant's output.
Our maintenance team is our own, not a subcontractor, and the engineer who designed the plant is on the call when something goes wrong.
In our experience, the person who chose the string layout is the fastest one to find what has gone wrong with it.
Read the O&M clause for two things together: the reaction time, and which spare parts are kept, and where. Either one alone leaves a stopped plant waiting.
Does your contract name both?
Source: PI Berlin for GIZ, Evaluation of Underperforming Rooftop PV Plants in India – Moving from kW to kWh, Part II, November 2022.
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